Pickup and refund policy
Last updated: November 9, 2026
All sales are final
Our tarts and cakes are baked to order and are perishable, so we cannot accept returns or exchanges. Placing an order means you accept this policy.
Cancellations
If something comes up, email us at the address below as early as you can. We look at each request individually and may offer store credit or, at our discretion, a refund to your original payment method less the card processing fee, which the payment provider does not return to us. Same-day orders, orders already in production, and orders already picked up are not eligible. Sending a request does not guarantee a refund.
Changes
Please check your pickup day, time, size, and extras before you pay. We cannot promise changes after an order is confirmed. If you need a different pickup day, email us at contact@pineconebakeshop.com; if we have room we will move it.
Pickup
Orders are ready at the hour you chose. Give your name or order number at the counter. If someone picks up for you, the order is treated as received by you. If an order is not collected on its pickup day we will hold it until closing that same day, after which it is discarded without refund.
After pickup
Once the order leaves the shop, care and transport are your responsibility. Keep it flat and cool in the car. We cannot refund damage from transport, heat, or storage.
Handmade variation
Each tart and cake is made by hand. Small differences in decoration, color, and shape are normal and are not grounds for a refund.
Storage and care
Refrigerate until serving. Best on the day of pickup; keeps chilled for up to two to three days with some loss of quality.
Allergens
Our kitchen handles eggs, dairy, soy, wheat, tree nuts, and peanuts. We reduce cross-contact where we can but cannot rule it out. We cannot refund for allergen risks described here.
Limit
Any refund or credit we offer is capped at the amount paid for the affected order.
Changes to this policy
We may update this page at any time; the version posted here applies to new orders.